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BOOKING POLICY

TravelAware Consultation Booking Policy

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Thank you for choosing TravelAware. Please review the following booking terms before scheduling your consultation.

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1. Consultation Format

All TravelAware consultations are conducted as:

  • 60-minute one-to-one sessions

  • Delivered via video call or phone

  • Focused on personalised travel preparation and situational awareness guidance

Sessions are tailored to your specific travel plans, experience level, and questions.

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2. Payment & Confirmation

  • Full payment is required at the time of booking.

  • Your session is confirmed once payment has been successfully processed.

  • A confirmation email will be sent with session details and access instructions.

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3. Cancellations & Rescheduling

We understand that plans can change. 

  • Cancellations or rescheduling requests must be made at least 24 hours before your scheduled session.

  • Requests made with more than 24 hours’ notice may be rescheduled once without additional charge.

  • Cancellations made with less than 24 hours’ notice are non-refundable.

  • Missed sessions without notice are non-refundable.

If you need to reschedule, please contact us as soon as possible.

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4. Scope of Service

TravelAware provides:

  • Travel preparation guidance

  • Situational awareness advice

  • Explanations of airport and travel processes

  • Behavioural security-informed insights

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TravelAware does not provide:

  • Legal advice

  • Immigration or visa processing services

  • Emergency security services

  • Real-time travel monitoring

  • Therapy, Medical or psychological treatment

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Our consultations are advisory in nature and designed to enhance awareness and preparedness.

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5. Personal Responsibility

While TravelAware provides professional guidance based on experience in travel environments, all travel decisions remain the responsibility of the traveller.

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Situational awareness advice is intended to support informed decision-making and does not guarantee specific outcomes.

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6. Confidentiality

All consultations are conducted privately and respectfully. Personal travel details shared during your session will not be disclosed to third parties without consent, except where required by law.

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7. Technical Requirements

Clients are responsible for ensuring:

  • A stable internet or phone connection

  • A private, quiet space for the session

  • Timely attendance at the scheduled start time

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If you have any questions before booking, please feel free to get in touch here.

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